Benefits:
Competitive Salary + full board accomodation + training
Description
JCA is one of the fastest growing providers of School Activity Holidays. We are proud of our reputation for providing thousands of children with unforgettable experiences every year which promote education, personal development and of course, fun!
Reporting to the Centre Activity Manager, you will be responsible for supporting them and the activity team in the day to day running of the centre. You will ensure the safety, welfare of staff, customers and the efficient delivery of the Travel Class product to all customers. The Senior Instructor will be required to manage our activity programme and lead a team of multi trained activity instructors. Ensuring that the team are motivated, presented in line with company grooming standards and are focused on delivering excellent results throughout the operation. You will be a key focal point of management and customer service contact for our suppliers and visiting groups prior to and throughout the operation. The activity team will act as exemplary role models and be a key point of contact for all customers throughout their stay.
What You'll Be Doing
- Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and targets are achieved.
- Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
- Responsible for ensuring that the Company’s Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
- Responsible for ensuring that all parts of the site adhere to BAHA, LOtC, Adventuremark, BCU & AALA standards and procedures.
- Compliance with the Company’s child protection policy at all times.
- Pro-active quality control of all aspects of delivery and programme development in liaison with the Travel Class Operations Team.
- Ensure the Company’s Equal Opportunity policy is being followed in all aspects of the operation.
- Assisting in the development of all Travel Class staff ensuring that timetabled performance development reviews, observations and regular one to ones with team members are completed.
- Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
- Ensuring that all activity areas on & off centre are set out as per Travel Class operational guidelines and that equipment is well maintained and presented throughout the season.
- Assist the Centre Activity Manager in all aspects of centre operations.
Requirements
- 21 years old or above
- Valid driving license
- Demonstrate an understanding of BAHA and their requirements
- IT Skills
APPLICATIONS CLOSED
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